Your sector is rapidly changing and you need a road map to not only guide you forward but to ensure you are on track and future-ready. Long Point Group can help you respond to the evolving landscape and create a strategy to harness emerging opportunities, measure your progress and achieve success. We can partner with you to support your strategic business needs including:
Strategic Plans and Annual Plans
Developing, implementing and monitoring organizational strategies and annual business plans. This includes:
- Engaging stakeholders to understand needs, opportunities, and challenges.
- Assessing organizational culture and creating a deep understanding of organizational capabilities, strengths, and competitive advantages.
- Creating a road map to identify key opportunities while remaining responsive to shifting environments.
- Developing KPIs, monitoring progress, and developing corrective actions.
Change Management and Communications
Developing and implementing agile communication and change management strategies to support organizational priorities including:
- Creating, implementing and monitoring a change management and communication map to support the successful adoption of software installations.
- Developing multi-year strategies to support strategic programs such as large-scale redevelopment programs.
- Supporting and coaching internal teams in creating, implementing and monitoring change management and communication strategies.
Functional/Departmental Reviews
Completing functional/departmental reviews and providing recommendations on how to align a team to best support the evolving needs of customers and the organization. This includes:
- Assessing the current state of a department against strategic priorities
- Reviewing like-organizational structures and sector best practices
- Inventorying the team skill mix and competencies to create a structure and focus to drive success.
- Actively engaging teams in the process to build understanding, as well as capacity.
Leading Forward
Spotlight on Strategy
A road map to delivering world-class experiences
When the largest airport system in the world embarked on a $30 billion infrastructure redevelopment program to create world-class airports, customer experience was cornerstone to its strategy. Supporting the inaugural Chief Customer Experience Officer of Aviation, we collaboratively developed and supported the implementation of their first customer experience (CX) strategy. With detailed actions, measurable outcomes and a clear vision for success, over the course of five years we have helped to move the needle on CX performance. The end result is they are soaring to new heights of excellence and moving closer to their goal of becoming renown for world-class experiences.